FAQ
Questions, answered.
A shorter version of our client-care handbook. If you can’t find what you’re looking for, our team is one email away.
You can modify or cancel your order within one hour of placing it by emailing andobreeofficial1@gmail.com with your order number. After that, your order is already with our atelier for preparation.
Every Andobrée order is hand-wrapped in our signature linen as standard. For gifts, you can add a handwritten note at checkout — there is no additional cost.
Your payment is authorised at checkout and charged when your order ships from our atelier, usually within two working days.